Job Description
Join our award-winning remote support team and transform customer experiences without a degree requirement! Coastal Connect Solutions is seeking passionate individuals to deliver exceptional service from anywhere in Virginia Beach. Enjoy flexible hours, competitive benefits, and growth opportunities in a dynamic digital environment. No experience? No problem – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Zendesk CRM with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer retention
- Maintain product knowledge through weekly training modules
- Adapt to new technologies and processes quarterly
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently in remote settings
- Type 40+ WPM with attention to detail
- Reliable high-speed internet and quiet workspace