Job Description
Join our diverse team at GlobalTech Solutions Inc. and kickstart your career in customer support! We're actively seeking motivated individuals with no prior experience who are passionate about helping others. As a foreigner-friendly workplace, we welcome applicants from all backgrounds and provide comprehensive training to ensure your success. Located in the heart of Oakland, our modern office offers a collaborative environment where your growth is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document cases accurately in our CRM system
- Collaborate with senior team members for complex problems
- Meet daily performance metrics while maintaining quality
- Participate in weekly training sessions
Qualifications
- No prior experience required – we train everyone!
- Fluent English communication skills
- Basic computer literacy and internet navigation
- Positive attitude and patience with customers
- Ability to work flexible hours including weekends
- Valid work authorization in the United States
- High school diploma or equivalent