Job Description
Join Pittsburgh's fastest-growing tech startup as a Remote Customer Success Specialist! We're seeking motivated individuals to build meaningful client relationships and drive growth - no degree required. Enjoy flexible hours, competitive benefits, and career advancement opportunities while working remotely from anywhere in the Pittsburgh metro area.
Our ideal candidates bring exceptional communication skills and a passion for problem-solving. If you're ready to launch your career in tech without traditional educational barriers, apply today!
Responsibilities
- Manage client relationships via phone, email, and virtual platforms
- Resolve technical issues and provide product training
- Identify upsell opportunities and drive revenue growth
- Collaborate with engineering teams to report product feedback
- Maintain detailed client documentation in CRM systems
- Participate in weekly team meetings and professional development
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable with remote collaboration tools (Slack, Zoom)
- Pittsburgh residency preferred for local team events