Job Description
Join Illinois Tech Solutions as a Remote Customer Service Specialist and become part of our award-winning team! We're seeking passionate individuals to deliver exceptional support experiences while working flexibly from anywhere in Illinois. Enjoy direct hire benefits, competitive compensation, and a collaborative virtual environment. Hiring now for 20-25 hours/week with full training provided.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using Zendesk and CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce with detailed case notes
- Collaborate with Tier 2 support for complex escalations
- Meet weekly productivity targets of 25+ cases/day
Qualifications
- 1+ years customer service experience in remote/digital environment
- Proficient in G Suite and CRM platforms (Zendesk/Salesforce)
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- High school diploma or equivalent (college preferred)
- Reliable high-speed internet connection