Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Tucson Community Health! We're seeking a polished professional to create exceptional first impressions for our patients while ensuring seamless clinic operations. This critical role combines warm hospitality with administrative excellence in a fast-paced environment. If you thrive in customer-facing settings and value precision, apply today to become the welcoming face of our growing practice!
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Schedule appointments using Epic EHR system while maintaining accurate calendars
- Collect and verify insurance information and patient demographics
- Process payments, handle cash transactions, and manage daily deposits
- Maintain organized reception area with clean, professional appearance
- Coordinate patient flow to minimize wait times and maximize provider efficiency
Qualifications
- Minimum 2 years front desk or medical reception experience
- Proficiency in Microsoft Office Suite and scheduling software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with grace
- Knowledge of healthcare privacy regulations (HIPAA compliance)
- High school diploma or equivalent; associate's degree preferred
- Spanish fluency strongly preferred for diverse patient population