Job Description
Are you a natural-born hostess with a knack for organization? Apex Medical Center is seeking a dynamic and professional Receptionist to join our growing team in Indianapolis, IN. We pride ourselves on providing exceptional patient care, and our front desk team is the first impression our visitors receive.
In this role, you will be the face of our organization, ensuring our visitors feel welcomed and valued while managing the flow of daily operations. We offer a supportive work environment, comprehensive benefits, and opportunities for career advancement.
Responsibilities
- Provide a warm, professional greeting to all patients, visitors, and staff members entering the facility.
- Manage the switchboard and multi-line phones, screening and transferring calls with accuracy and courtesy.
- Check patients in for appointments, verify insurance information, and collect co-pays as necessary.
- Maintain the reception area to ensure a clean, organized, and welcoming environment.
- Handle incoming mail, distribute faxes, and manage courier deliveries.
- Assist with administrative tasks such as filing, data entry, and updating patient records in the electronic health record system.
- Collaborate with medical staff to ensure smooth office operations and patient flow.
Qualifications
- High school diploma or equivalent required.
- Previous experience as a receptionist or in a customer service role is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and computer literacy.
- Excellent verbal and written communication skills with a professional phone manner.
- Strong organizational skills and the ability to multitask in a fast-paced medical environment.
- Ability to maintain patient confidentiality and adhere to HIPAA regulations.