Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Baltimore Healthcare Group! We're seeking a polished professional to be the first point of contact for our patients and visitors. This role offers competitive compensation, comprehensive benefits, and a collaborative environment where your interpersonal skills shine. If you thrive in fast-paced settings and enjoy making lasting impressions, apply today to become the welcoming face of our practice.
Responsibilities
- Manage front desk operations including patient check-in/out, appointment scheduling, and phone triage
- Maintain accurate patient records using EMR systems (Epic experience preferred)
- Coordinate with clinical staff to ensure seamless patient flow
- Process insurance verifications and collect co-payments
- Manage office supplies inventory and equipment maintenance
- Handle confidential patient information with HIPAA compliance
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years of front desk or administrative experience in healthcare
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of medical terminology
- Positive attitude with strong attention to detail