Job Description
We are urgently hiring a detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Atlanta, Georgia. This is a fantastic opportunity for individuals seeking a flexible work-life balance while contributing to cutting-edge technology solutions.
In this role, you will serve as the first point of contact for our clients, resolving technical issues efficiently and professionally. We value reliability and a customer-first attitude above all else. If you are looking for a career in IT with a supportive environment, we want to hear from you.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to internal staff.
- Diagnose and troubleshoot hardware, software, and network issues.
- Maintain accurate records of all support tickets and customer interactions.
- Assist in the installation, configuration, and maintenance of new systems.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct regular training sessions for junior staff on best practices.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in IT support or customer service roles.
- Strong knowledge of Windows, macOS, and Microsoft Office 365.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Availability to work weekends or evenings as needed.