Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our growing team in Atlanta, GA. If you have a passion for technology and a knack for solving problems, we want to hear from you immediately.
As a vital part of our support network, you will ensure our clients experience seamless technical operations, providing high-quality service that builds trust and loyalty.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist users via email, chat, and phone with resolving account access and application errors.
- Maintain accurate and detailed records of all support tickets, resolutions, and follow-up actions.
- Collaborate with senior IT staff to escalate complex issues and implement preventative measures.
- Conduct remote sessions to guide users through step-by-step technical solutions.
- Stay updated on the latest technology trends and internal systems to provide informed assistance.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in a customer support or helpdesk environment.
- Strong knowledge of Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to work flexible hours, including evenings and weekends.
- Proactive problem-solving attitude and a commitment to customer satisfaction.