Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in the heart of the Big Easy? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our innovative team. We offer an immediate start for qualified candidates who are ready to make an impact.
In this role, you will serve as the first line of defense for our client's technical needs, ensuring seamless operations through remote and on-site assistance. We pride ourselves on a modern, collaborative culture that values continuous learning and professional growth.
Why Join Us?
- Flexible part-time schedule to accommodate your lifestyle.
- Competitive hourly pay with potential for performance bonuses.
- Immediate start date for the right candidate.
- Comprehensive training provided.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for end-users.
- Provide clear, step-by-step technical guidance via phone, email, and remote access tools.
- Install, configure, and update operating systems and software applications.
- Maintain detailed records of technical issues, resolutions, and customer interactions.
- Collaborate with the senior engineering team to escalate complex problems efficiently.
- Assist in maintaining the security and integrity of the local network infrastructure.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or IT is a plus.
- Basic understanding of PC hardware components, operating systems (Windows/Linux), and peripheral devices.
- Strong troubleshooting skills with a proven ability to diagnose and resolve technical errors.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Customer service oriented mindset with a focus on user satisfaction.