Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in London. We offer a hybrid work environment, allowing you to balance your professional growth with your personal life.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring seamless IT operations. If you have a passion for technology and excellent communication skills, we want to hear from you.
Why Join Us?
- Flexible part-time hours tailored to your lifestyle.
- Opportunity to work with cutting-edge technology.
- Competitive salary within the UK market.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network problems via remote support and on-site visits.
- Ticket Management: Log and track all support requests in our ticketing system, ensuring timely resolution and customer satisfaction.
- User Assistance: Provide clear, jargon-free guidance to non-technical users regarding software installations and system configurations.
- System Maintenance: Assist in the regular maintenance of IT equipment and perform routine software updates.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Experience: Minimum of 1-2 years of experience in a technical support or helpdesk role.
- Education: A relevant IT qualification (e.g., BSc in Computer Science, NVQ Level 3) or equivalent practical experience.
- Technical Skills: Proficiency in Microsoft Office Suite, Active Directory, and remote desktop tools.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Availability: Ability to work a set schedule of part-time hours, including occasional evenings or weekends if required.