Job Description
Are you a problem solver with a passion for technology?
Apex Digital Solutions is seeking a dynamic Part-Time Technical Support Specialist to join our growing team in Atlanta, GA. In this role, you will serve as the first line of defense for our clients, ensuring seamless tech operations and exceptional customer service. Whether you are looking for a flexible schedule to complement your studies or a secondary income stream, this opportunity offers competitive pay and a chance to work with cutting-edge tools.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Compensation: Earn $18-$24/hour based on experience.
- Growth Potential: Pathways to full-time opportunities and career advancement.
- Modern Environment: Work in a collaborative, tech-forward atmosphere in the heart of Atlanta.
We are looking for individuals who are detail-oriented, patient, and eager to learn. If you have a knack for troubleshooting and love helping people, we want to hear from you.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to resolve hardware and software issues.
- Diagnose and troubleshoot connectivity problems, printer failures, and operating system errors.
- Document all technical issues and resolutions in our ticketing system (Zendesk/Jira) to maintain a knowledge base.
- Assist in the installation and configuration of new software and peripherals for remote and on-site clients.
- Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
- Maintain a professional and friendly demeanor while managing high-volume customer interactions.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Basic understanding of PC hardware, Windows/macOS operating systems, and network connectivity.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a dedicated home office space if remote.
- Previous experience in a help desk or customer service role is a plus.