Job Description
Are you a natural problem-solver with a passion for technology? Kentucky Tech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in the vibrant city of Louisville, KY. We pride ourselves on delivering top-tier customer service and innovative tech solutions to the local community.
As a part-time team member, you will play a crucial role in ensuring our clients receive seamless technical assistance. We offer a flexible schedule that accommodates your lifestyle while providing competitive pay and a collaborative work environment.
Why Join Us?
- Competitive hourly wage ($15 - $20/hr)
- Flexible part-time hours to fit your schedule
- Opportunity for growth within the IT sector
- Modern office environment in downtown Louisville
Don't miss this opportunity to advance your career in the tech industry. Apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and in-person interactions.
- Troubleshoot hardware and software issues efficiently and accurately.
- Maintain detailed records of customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to identify and document recurring technical issues.
- Conduct basic system maintenance and updates on client devices.
- Guide non-technical users through complex processes with patience and clarity.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred but not required for eager learners.
- Strong understanding of operating systems (Windows, macOS) and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be reliable and available for occasional weekend shifts.