Job Description
Join Our Dynamic Team in Memphis, TN!
We are seeking a detail-oriented and customer-focused Part-Time Technical Support Specialist to join our rapidly growing IT department. If you have a passion for technology and enjoy helping others solve problems, we want to hear from you. This role offers a flexible schedule and the opportunity to work in a collaborative environment.
Why Apply?
- Flexible Hours: Part-time schedule designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Direct hire path with potential for advancement within the company.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- User Support: Provide exceptional customer service to employees, answering inquiries via phone, email, and in-person.
- System Maintenance: Perform routine system updates, patch management, and security scans to ensure optimal performance.
- Asset Management: Assist in the inventory tracking and configuration of new hardware and software deployments.
- Documentation: Maintain accurate records of support tickets, resolutions, and technical documentation.
- Onboarding: Support the IT team in the onboarding process for new employees, setting up workstations and accounts.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Information Technology or related field is a plus.
- Experience: 1+ years of experience in technical support, helpdesk, or customer service.
- Tech Skills: Proficient in Windows and macOS operating systems; experience with Microsoft Office Suite and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.
- Availability: Ability to work a part-time schedule (20-30 hours per week), including some evenings or weekends if needed.