Job Description
Join the Innovation Team at Polaris Systems
We are a forward-thinking technology firm based in the heart of Portland, OR, seeking a dynamic Part-Time Technical Support Specialist to enhance our customer experience and internal efficiency. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you.
As a part-time member of our team, you will enjoy a flexible schedule that allows you to maintain a healthy work-life balance while contributing to high-impact projects.
Why Join Us?
- Flexible part-time schedule (20-25 hours/week).
- Competitive hourly rate ($22 - $35/hr).
- Opportunity to work with cutting-edge technologies.
- Professional development and mentorship opportunities.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat, resolving hardware and software issues efficiently.
- Diagnose and troubleshoot network connectivity problems, printer malfunctions, and operating system errors.
- Maintain accurate and detailed records of all support tickets and interactions in the CRM system.
- Collaborate with the internal IT team to identify recurring technical issues and suggest process improvements.
- Conduct basic training sessions for junior staff members on standard operating procedures and new software tools.
- Ensure all software installations and updates are performed in compliance with company security policies.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field is preferred.
- 1-2 years of proven experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and troubleshooting protocols.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tasks and manage time effectively in a remote and on-site setting.
- Flexibility to work evenings and weekends as required by business needs.