Job Description
Are you looking for a flexible, rewarding career in Denver?
TechHorizon Solutions is seeking a dynamic Part-Time Technical Support Specialist to join our innovative team. We pride ourselves on delivering exceptional service to our clients while maintaining a supportive and collaborative work environment. If you are tech-savvy, patient, and eager to help others, this is the perfect opportunity for you to grow your skills in a leading technology company.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance with part-time hours that fit your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour depending on experience.
- Growth Opportunities: Gain valuable experience in IT support with potential for full-time advancement.
- Modern Workspace: Collaborate in our state-of-the-art Denver office.
Responsibilities
- Provide top-tier technical support via phone, email, and in-person to Denver-based clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist users with account setup, software installation, and basic cybersecurity queries.
- Maintain detailed, accurate documentation of all support tickets and resolutions.
- Collaborate with the full-time IT team to implement process improvements.
- Conduct routine system checks and perform preventative maintenance.
Qualifications
- 1-3 years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users.
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Must be available to work a flexible part-time schedule, including some evenings and weekends.