Job Description
NextGen IT Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Oklahoma City. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you. This role offers the perfect work-life balance for those seeking part-time employment while utilizing their expertise.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00).
- Flexible scheduling to fit your lifestyle.
- Opportunity to work with cutting-edge technology.
- Supportive and collaborative company culture.
We are looking for a self-motivated individual who can provide exceptional service to our clients.
Responsibilities
- Provide Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Perform routine system maintenance and software updates.
- Assist in the deployment of new workstations and peripherals.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with the IT team to improve support processes.
Qualifications
- High school diploma or equivalent required; Associate degree in IT preferred.
- Minimum 1 year of experience in a helpdesk or technical support role.
- Proficient in Windows 10/11 and macOS environments.
- Strong troubleshooting skills for printers, routers, and peripherals.
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.