Job Description
Join Our Elite Support Team in Indianapolis
We are looking for a Part-Time Technical Support Specialist to join our fast-paced IT department. At InnovateTech Solutions, we pride ourselves on delivering top-tier technical assistance to our clients. If you have a knack for solving problems and a desire to work flexible hours, we want to hear from you.
This role is perfect for students, career changers, or tech enthusiasts looking to gain hands-on experience in a corporate environment.
Responsibilities
- Diagnose & Resolve: Troubleshoot hardware and software issues for clients via phone, email, and remote desktop.
- Customer Interaction: Provide clear, empathetic, and professional support to ensure high customer satisfaction scores.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Documentation: Log all technical issues, resolutions, and customer interactions into our ticketing system accurately.
- Network Support: Perform basic network troubleshooting, including Wi-Fi connectivity and VPN access issues.
- Training: Participate in weekly team meetings to discuss new software updates and security protocols.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: 1+ years of experience in customer service or technical support is preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and basic understanding of operating systems (Windows/macOS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work at least 20-25 hours per week, including some weekends or evenings.