Job Description
Are you a tech-savvy problem solver looking for flexibility? OmniTech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team. This role is perfect for individuals seeking part-time jobs in Omaha, NE who want to make an impact from a remote or hybrid environment.
We pride ourselves on delivering top-tier IT solutions to our clients. As a member of our support team, you will serve as the first line of defense for technical issues, ensuring our clients can operate seamlessly. You will enjoy a competitive hourly rate and a supportive work culture that values your time and expertise.
Why Join Us?
- Flexible Schedule: Work 15-25 hours per week tailored to your availability.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Remote Friendly: The option to work from the comfort of your home in Omaha or at our downtown office.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools for internal staff and external clients.
- Troubleshoot hardware, software, and network connectivity issues in a timely and efficient manner.
- Manage and resolve incoming help desk tickets within the established Service Level Agreement (SLA).
- Document all technical issues and resolutions in the knowledge base to improve future support processes.
- Collaborate with the engineering team to escalate complex technical problems and suggest product improvements.
- Maintain a professional and positive demeanor while assisting users with varying levels of technical proficiency.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT is a plus.
- 1-2 years of experience in technical support, IT help desk, or a related field.
- Strong problem-solving skills with the ability to diagnose issues quickly and accurately.
- Familiarity with Microsoft Office Suite, Google Workspace, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Must be available to work a minimum of 15 hours per week during business hours.