Job Description
Are you a tech-savvy professional seeking a flexible schedule with the stability of a direct hire opportunity? We are currently looking for a dedicated Part-Time Technical Specialist to join our dynamic team in Atlanta, Georgia. In this role, you will provide essential technical support to our clients, ensuring seamless operations and high customer satisfaction. This position offers a unique work-life balance with competitive pay and comprehensive benefits.
Why Join Us?
- Direct Hire Status with long-term security
- Competitive hourly rate ($22.00 - $38.00)
- Flexible scheduling to suit your lifestyle
- Opportunity for professional growth in a thriving tech environment
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop sessions.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Document all technical issues, resolutions, and customer interactions accurately in the CRM system.
- Collaborate with the broader IT team to escalate complex tickets and implement permanent fixes.
- Maintain a professional and positive demeanor when interacting with clients and colleagues.
- Assist in the installation, configuration, and maintenance of office equipment and peripherals.
- Stay updated on the latest technology trends and company policies to provide accurate guidance.
Qualifications
- High School Diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Proven experience in technical support, help desk, or customer service roles.
- Strong problem-solving skills with the ability to think critically and troubleshoot under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and remote support tools.
- Ability to work independently as well as part of a collaborative team.
- Willingness to work flexible hours, including occasional evenings or weekends.