Job Description
Are you a tech-savvy professional seeking flexibility and growth? NovaTech Solutions is looking for a dedicated Part-Time Tech Support Specialist to join our dynamic team. We are currently offering a competitive relocation package for candidates looking to move to our vibrant Virginia Beach hub. If you excel at troubleshooting and love helping others, this is your opportunity to shine.
Why Join NovaTech?
- Flexible Schedule: Enjoy a balanced work-life integration with part-time hours.
- Relocation Assistance: We help you move to Virginia Beach with a generous stipend.
- Growth Potential: Clear pathways to full-time opportunities and career advancement.
Don't miss this chance to advance your career in a top-tier tech environment. Apply Today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for internal staff and clients.
- Maintain accurate and up-to-date documentation of all technical issues and resolutions.
- Assist in the implementation of new software updates and security patches.
- Collaborate with the IT team to streamline support processes and improve user experience.
- Conduct basic network troubleshooting and printer maintenance.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum of 1-2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent communication skills with a customer-first approach.
- Ability to work independently and manage time effectively in a remote/hybrid setting.