Job Description
We are seeking a highly motivated Part-Time Technical Support Specialist to join our growing team in Stockton, California. This is an excellent opportunity for a tech-savvy individual seeking a flexible schedule with the added benefit of a relocation package to settle in the vibrant Central Valley. You will play a crucial role in maintaining our digital infrastructure and providing top-tier technical assistance to our diverse client base.
Why Join Us?
- Relocation Assistance: We cover moving costs for the right candidate looking to relocate to Stockton.
- Flexible Schedule: Enjoy a healthy work-life balance with our part-time structure.
- Growth Opportunities: Clear pathways for advancement within our IT department.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the onboarding process for new team members relocating to the Stockton area.
- Document technical procedures, tickets, and troubleshooting steps in our knowledge base.
- Collaborate with the IT team to upgrade and maintain office equipment and software.
- Conduct regular system checks and perform preventative maintenance to ensure uptime.
- Train non-technical staff on basic software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 1-2 years of professional experience in technical support, helpdesk, or IT administration.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with networking concepts (TCP/IP, DNS) and basic hardware troubleshooting.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work part-time hours while managing multiple priorities effectively.
- Valid driver’s license and willingness to travel within Stockton for on-site support.