Job Description
Join InnovateTech Solutions as a Part-Time Tech Support Specialist in the heart of San Jose's tech hub! We're seeking tech-savvy individuals to deliver exceptional customer support while enjoying flexible hours. Perfect for students, career-changers, or side hustlers who thrive in dynamic environments. Enjoy competitive pay, professional development opportunities, and a collaborative culture in one of America's most innovative cities.
What We Offer:
- Flexible scheduling (20-30 hrs/week)
- Modern downtown location near public transit
- Free tech certifications and training
- Employee discounts on latest gadgets
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and in-person technical support via ticketing systems
- Install/configure IT equipment (servers, networks, peripherals)
- Document technical procedures and customer interactions
- Collaborate with senior engineers on complex escalations
- Train users on new software and security protocols
- Maintain inventory of IT assets and consumables
Qualifications
- 1+ years of IT support or relevant internship experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills with network diagnostics
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- Valid CA driver's license (occasional site visits required)
- Available to work weekends/evenings on rotation