Job Description
We are currently seeking a dedicated Part-Time Support Specialist to join our growing team in Colorado Springs. This is an excellent opportunity for those seeking immediate start flexibility and a modern work environment. We pride ourselves on providing top-tier service to our clients and are looking for individuals who are passionate about technology and customer success.
Key Highlights:
- Immediate start available upon hiring.
- Flexible schedule (20-30 hours per week).
- Competitive hourly wage and performance bonuses.
- Professional development and training opportunities.
If you are ready to advance your career in a dynamic setting, we encourage you to apply today.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to identify and report system bugs.
- Maintain a positive and professional demeanor when assisting diverse clients.
- Assist in the onboarding process for new software users.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in customer support or technical helpdesk.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and remote collaboration tools.
- Must be legally authorized to work in the United States.