Job Description
Are you a detail-oriented problem solver looking for a flexible work-life balance in beautiful Tucson? Tucson Tech Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team.
In this role, you will be the friendly voice and face of our brand, helping local and remote clients navigate our software solutions. We offer competitive pay, a supportive culture, and the ability to work from home or our downtown Tucson office.
Why Join Us?
- Flexible scheduling to balance work and personal life.
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive training and career growth opportunities.
- Modern remote work tools and a supportive team environment.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat.
- Troubleshoot software issues and document solutions in our help desk system.
- Collaborate with the product team to identify common user pain points.
- Manage a high volume of customer tickets with accuracy and speed.
- Conduct product training for new team members.
- Ensure 100% customer satisfaction ratings on every interaction.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Business preferred.
- 1+ years of experience in customer service or technical support.
- Proficiency with Windows, Mac, and common office software.
- Strong written and verbal communication skills.
- Ability to work independently in a remote or hybrid environment.
- Reliable internet connection and a quiet workspace.