Job Description
Join our dynamic team in Memphis! We're urgently seeking enthusiastic part-time Customer Service Specialists to deliver exceptional experiences. This flexible role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Tennessee.
As a key member of our support team, you'll directly impact customer satisfaction while gaining valuable retail and communication skills. Perfect for students, professionals seeking flexibility, or career changers. Apply today and start your Memphis journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders, returns, and exchanges with accuracy
- Resolve customer issues efficiently using CRM systems
- Collaborate with sales team to support promotional campaigns
- Document interactions and maintain detailed case notes
- Contribute to team performance targets and KPIs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Basic math skills for transaction processing