Job Description
Join Apex Tech Solutions as a Part-Time Remote Customer Support Specialist and become the hero of our customer experience! We're seeking empathetic tech-savvy individuals to deliver exceptional support from the comfort of your home office. This direct hire opportunity offers flexible scheduling (20-25 hrs/week) with full benefits and growth potential in a rapidly scaling tech company.
Our ideal candidate thrives in dynamic environments and possesses a passion for problem-solving. You'll be the frontline ambassador for cutting-edge SaaS products, transforming customer challenges into loyalty opportunities. Enjoy a collaborative remote culture with regular virtual team-building and professional development stipends.
Responsibilities
- Resolve technical inquiries via phone, chat, and email with 95% customer satisfaction
- Document cases in CRM systems with precision and efficiency
- Collaborate with Tier 2 engineers to escalate complex technical issues
- Conduct product training sessions for new clients
- Analyze customer feedback to identify product improvement opportunities
- Maintain 99% SLA adherence for response and resolution times
- Participate in weekly cross-functional team meetings
Qualifications
- 2+ years customer support experience in SaaS or tech industry
- Proficient in CRM platforms (Salesforce/Zendesk) and remote collaboration tools
- Exceptional written and verbal communication skills
- CompTIA A+ certification or equivalent technical knowledge
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace
- Available to work evenings/weekends (flexible scheduling)
- Colorado residency required for tax purposes