Job Description
Join Oakland Tech Innovations as a Part-Time IT Support Specialist. We are a forward-thinking technology firm dedicated to driving digital transformation in the Bay Area. We are currently seeking a skilled and motivated individual to join our team on a part-time basis with competitive pay and full visa sponsorship available for the right candidate.
In this role, you will play a crucial part in maintaining our IT infrastructure and providing exceptional technical support to our employees. We value flexibility, cultural diversity, and technical excellence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems, including Windows, macOS, and Linux.
- Manage and monitor network connectivity and ensure data security protocols are followed.
- Perform regular system maintenance and updates to ensure optimal performance.
- Assist in the deployment of new hardware and software solutions.
- Document technical issues, resolutions, and standard operating procedures.
- Collaborate with the full-time IT team to improve system efficiency and user satisfaction.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in Computer Science, IT, or related field is a plus.
- 1-3 years of experience in IT support or a related technical role.
- Eligibility to work in the United States and ability to obtain sponsorship if needed (H1B, O1, etc.).
- Strong knowledge of computer networks, operating systems, and troubleshooting methodologies.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Ability to work part-time hours (approx. 20-25 hours per week) with flexibility.
- Relevant certifications (CompTIA A+, Network+) are highly preferred.