Job Description
Join our dynamic IT team in Reno, NV as a Part-Time IT Support Specialist with full visa sponsorship! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This role offers flexible hours (20-25 hrs/week) and the opportunity to work with cutting-edge technologies while making a tangible impact on our operations. Perfect for international talent looking to establish their career in the US tech industry.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support for network infrastructure, including routers and switches
- Assist with cybersecurity protocols, vulnerability assessments, and incident response
- Manage user accounts, permissions, and access control systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with remote teams using Jira, Slack, and Microsoft Teams
- Implement backup/recovery solutions for critical business data
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+, Network+, etc.)
- 2+ years of hands-on IT support experience in a professional environment
- Proficiency in Active Directory, G Suite, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity and system performance issues
- Valid US work authorization (visa sponsorship provided for qualified candidates)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks in a fast-paced setting
- Familiarity with ITIL frameworks and ticketing systems