Job Description
Join our dynamic Reno-based team as a Part-Time IT Support Specialist with full visa sponsorship! We're seeking tech-savvy professionals to deliver exceptional user support while working flexible hours. This role offers competitive pay, growth opportunities, and the chance to work with cutting-edge technology in Nevada's thriving tech hub. Perfect for international talent seeking stability and career advancement.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage user accounts, permissions, and access controls across systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network and security initiatives
- Conduct periodic system audits and performance optimizations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 1+ years of hands-on IT support or helpdesk experience
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network connectivity issues
- Valid work authorization or eligibility for visa sponsorship (H-1B/OPT/CPT)
- CompTIA A+/Network+ certification preferred
- Excellent communication skills and customer service mindset