Job Description
Are you a tech-savvy professional looking for a flexible, part-time opportunity in the heart of Washington, DC? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our growing team. This is a direct hire position offering a hybrid work model and the chance to work with modern enterprise technology.
Why You'll Love Working Here:
- Direct Hire: Full benefits eligibility upon offer.
- Flexible Schedule: Ideal for work-life balance with 20-25 hours per week.
- Professional Growth: Mentorship from senior engineers in a fast-paced environment.
We are looking for a proactive problem solver to maintain our office infrastructure and ensure our employees have the tools they need to succeed.
Responsibilities
- Troubleshooting: Provide Level 2 technical support for hardware, software, and network connectivity issues.
- Deployment: Assist in the provisioning and configuration of new workstations, laptops, and peripherals.
- Security: Support IT security protocols, including access control and antivirus management.
- Documentation: Maintain accurate records of system issues, tickets, and resolutions in our ticketing system.
- Support: Offer remote and on-site assistance to staff members as needed.
- Inventory: Help manage IT asset inventory and hardware lifecycle management.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 1-3 years of experience in IT support, help desk, or technical support roles.
- Skills: Proficiency in Windows 10/11 and macOS environments.
- Communication: Strong verbal and written communication skills with a customer-first attitude.
- Availability: Ability to commit to a consistent set schedule (e.g., Monday–Friday afternoons).