Job Description
Join TechNova Solutions, a leading innovator in cloud infrastructure, as a Part-Time IT Support Specialist. We're seeking passionate tech professionals to join our dynamic team in the heart of San Francisco. This unique opportunity offers visa sponsorship for qualified international candidates looking to build their career in the Bay Area's thriving tech ecosystem.
As a key member of our IT department, you'll provide critical technical support to our diverse workforce while gaining hands-on experience with cutting-edge technologies. We offer flexible scheduling, competitive compensation, and a collaborative environment that values innovation and professional growth. Visa sponsorship available for eligible candidates.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across company platforms
- Diagnose and resolve system issues using remote monitoring tools
- Document technical procedures and maintain accurate incident logs
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct employee training on new software and security best practices
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 2+ years of hands-on IT support experience in enterprise environments
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure preferred)
- Strong troubleshooting skills with network protocols and security systems
- Excellent communication abilities and customer service orientation
- Valid work authorization in the US (visa sponsorship available for qualified candidates)
- CompTIA A+/Network+ certification or equivalent