Job Description
Are you a tech-savvy professional looking for a flexible work-life balance? Apex Digital Solutions is urgently hiring a Part-Time IT Support Specialist to join our dynamic team in Miami, FL. We pride ourselves on delivering top-tier technical support to a diverse clientele and are looking for someone who thrives in a fast-paced environment.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations. We offer a competitive hourly rate, a supportive culture, and the flexibility you need to grow your career without sacrificing personal time.
Why Apply?
- Competitive Pay: $22 - $32/hour based on experience.
- Flexible Schedule: Work part-time hours that fit your lifestyle.
- Remote/Hybrid Options: The ability to work from home.
- Professional Growth: Access to continuous learning and certification support.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve email, printer, and application connectivity problems for end-users.
- Maintain accurate documentation of all support tickets and incidents in our CRM system.
- Assist in the setup and configuration of new workstations and peripherals.
- Conduct regular system updates and security patches to ensure optimal performance.
- Collaborate with the full-time IT team to implement long-term technical solutions.
- Train junior staff or clients on basic software usage and security best practices.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently and manage multiple priorities in a remote setting.
- Basic understanding of network concepts (LAN, WAN, VPN).
- Reliable internet connection and a dedicated home office space.