Job Description
We are currently urgently hiring dedicated individuals for our Entry-Level IT Support team in Arlington, Virginia. If you are looking to start a career in technology but lack formal experience, this is the perfect opportunity for you. We provide comprehensive on-the-job training and a supportive environment to help you grow.
As an IT Support Specialist, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring their systems run smoothly. We are looking for eager learners who possess a positive attitude and a strong willingness to succeed.
Responsibilities
- Provide Technical Assistance: Respond to incoming support tickets and resolve hardware and software issues for end-users in a timely manner.
- Customer Communication: Communicate clearly and professionally with clients to understand their technical problems and explain solutions.
- System Maintenance: Assist in the installation, configuration, and troubleshooting of computer peripherals and network devices.
- Documentation: Maintain accurate records of all support tickets, resolutions, and system configurations.
- Training: Participate in ongoing training sessions to stay updated on the latest technology trends and internal processes.
- Escalation: Identify complex issues that require specialized assistance and escalate them to senior technicians appropriately.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior IT experience required. We are looking for candidates with a strong aptitude for learning.
- Skills: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Attitude: A proactive, problem-solving mindset and the ability to work well in a team-oriented environment.