Job Description
We are seeking a dedicated Part-Time IT Support Specialist to join our dynamic team in Chicago, IL. This is an immediate start opportunity for a tech-savvy individual looking to make an impact in a flexible environment. You will play a crucial role in maintaining our IT infrastructure and ensuring our employees have the technical support they need to succeed.
Why Join Us?
- Immediate Start Available
- Flexible Part-Time Schedule
- Competitive Hourly Rate
- Modern Work Environment in Downtown Chicago
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the deployment and configuration of new devices and workstations.
- Maintain accurate records of help desk tickets and resolutions in our tracking system.
- Ensure all IT equipment is secure and compliant with company policies.
- Collaborate with the IT team to improve support processes and user experience.
Qualifications:
- High School Diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-2 years of experience in IT support, help desk, or customer service.
- Proficient in troubleshooting Windows, macOS, and mobile operating systems.
- Strong understanding of network fundamentals and hardware components.
- Excellent communication skills with a customer-centric attitude.
- Ability to work independently and manage time effectively in a part-time role.
Don't miss this chance to kickstart your career with an immediate start in Chicago!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to staff via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the deployment and configuration of new devices and workstations.
- Maintain accurate records of help desk tickets and resolutions in our tracking system.
- Ensure all IT equipment is secure and compliant with company policies.
- Collaborate with the IT team to improve support processes and user experience.
Qualifications
- High School Diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-2 years of experience in IT support, help desk, or customer service.
- Proficient in troubleshooting Windows, macOS, and mobile operating systems.
- Strong understanding of network fundamentals and hardware components.
- Excellent communication skills with a customer-centric attitude.
- Ability to work independently and manage time effectively in a part-time role.