Job Description
Welcome to Apex Digital Solutions, a leading innovator in the tech industry. We are looking for a detail-oriented and enthusiastic Part-Time IT Support Specialist to join our team in Charlotte, North Carolina. This is a direct-hire position offering a competitive hourly rate and the flexibility to balance work with your personal life.
In this role, you will serve as the first point of contact for internal technical issues, ensuring our employees have the tools they need to succeed. If you are passionate about technology and enjoy helping others solve problems, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Maintain accurate and up-to-date records of all help desk tickets and resolutions.
- Collaborate with the IT team to troubleshoot network connectivity and security issues.
- Conduct routine hardware audits and inventory checks.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- 1+ years of professional experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.