Job Description
Join TechFlow Solutions as a Part-Time IT Support Specialist in Oakland, CA! We're seeking a tech-savvy professional to provide exceptional technical support to our diverse client base. This role offers visa sponsorship for eligible candidates and the flexibility of part-time hours (20-25 hrs/week). You'll be instrumental in maintaining our clients' digital infrastructure while working in a collaborative, innovative environment. Ideal for candidates seeking work-life balance without compromising on professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Manage cloud infrastructure (AWS/Azure) and SaaS applications
- Provide remote and on-site technical support to end-users
- Document IT procedures and maintain asset inventory databases
- Collaborate with cross-functional teams on system integration projects
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- Active work authorization for US employment (visa sponsorship available)
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with helpdesk tools (ServiceNow, Jira Service Desk)
- CompTIA A+/Network+ certifications preferred
- Strong written/verbal communication skills
- Ability to work independently and prioritize tasks
- Valid California driver's license (for occasional on-site visits)