Job Description
Join our dynamic IT team in Baltimore as a Part-Time IT Support Specialist with full visa sponsorship for eligible international candidates. We're seeking a tech-savvy professional to deliver exceptional user support while advancing their career in a collaborative environment. This role offers flexible hours and the chance to work with cutting-edge technologies in Maryland's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and ensure compliance with company policies
- Train staff on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Valid work authorization requiring sponsorship (H1B/OPT/etc.)
- CompTIA A+ or similar certification preferred