Job Description
Join our dynamic IT team in sunny Tampa! We're seeking a passionate Part-Time IT Support Specialist to deliver exceptional technical assistance while enjoying Florida's vibrant lifestyle. This role offers visa sponsorship for qualified international candidates, providing a unique opportunity to advance your career in the U.S. tech hub.
As a key member of our remote-hybrid team, you'll troubleshoot hardware/software issues, maintain network security, and implement innovative solutions—all while gaining exposure to cutting-edge technologies. Enjoy flexible hours (20-25 hrs/week), competitive compensation, and professional growth opportunities in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for 50+ employees across diverse systems
- Install, configure, and maintain desktop/laptop hardware and software
- Monitor network security protocols and implement best practices
- Document IT procedures and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
- Manage cloud-based systems (AWS/Azure) and SaaS applications
- Respond to helpdesk tickets within SLA timeframe
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- Valid U.S. work authorization or eligibility for visa sponsorship
- CompTIA Network+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong analytical skills and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision