Job Description
Are you looking for a rewarding part-time opportunity in the heart of San Antonio? Apex Digital Solutions is seeking a detail-oriented Technical Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for someone who thrives in a fast-paced environment.
As a part-time team member, you will play a crucial role in maintaining our operational excellence. This is an immediate start position offering flexible hours, comprehensive training, and a pathway to full-time growth within a leading technology firm.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to accommodate your lifestyle.
- Opportunity for professional development and certification support.
- Modern office environment in downtown San Antonio.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware and software issues with speed and accuracy.
- Document all technical incidents, resolutions, and customer interactions in our CRM system.
- Assist in the deployment of new hardware, software, and network configurations.
- Maintain a high level of customer satisfaction through clear, empathetic communication.
- Collaborate with senior engineers to identify recurring technical trends and improve processes.
- Ensure all IT assets are accounted for and inventory is up to date.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- 1+ years of experience in a help desk, technical support, or customer service role.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work independently and manage time effectively during scheduled shifts.
- Problem-solving mindset with a patient and professional demeanor.