Job Description
Join our dynamic team at Global Hospitality Solutions, a leader in Chicago's thriving hospitality sector! We're seeking a Part-Time Guest Services Associate fluent in English and another language to provide exceptional guest experiences. This role offers flexible hours and a welcoming environment for international professionals. You'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, resolving inquiries, and maintaining our premium service standards. Perfect for students, expats, or professionals seeking flexible work arrangements!
Responsibilities
- Deliver multilingual customer service to international guests
- Manage check-in/check-out processes efficiently
- Resolve guest inquiries with cultural sensitivity
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Assist with event setup and concierge requests
- Contribute to a positive, inclusive workplace culture
Qualifications
- Fluency in English and additional language (Spanish, Mandarin, Japanese, or French preferred)
- Previous customer service or hospitality experience
- Flexible availability including weekends/holidays
- Basic knowledge of reservation systems
- Ability to work in a fast-paced environment
- Valid work authorization in the US
- Strong problem-solving and communication skills