Job Description
Join our award-winning downtown team as a Part-Time Guest Services Associate! We're seeking energetic professionals to deliver exceptional hospitality experiences at Dallas's premier boutique destination. Perfect for students, career-changers, or those seeking flexible hours with growth potential. Enjoy competitive pay, employee discounts, and a vibrant work culture in the heart of the Arts District.
Responsibilities
- Provide warm, personalized check-in/check-out experiences using PMS systems
- Handle guest inquiries with professionalism and local Dallas expertise
- Process reservations, payments, and billing transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous room inspections
- Manage inventory of amenities and promotional materials
- Resolve guest concerns promptly with solution-focused approaches
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality/retail
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and problem-solving abilities
- Flexible availability including evenings, weekends, and holidays
- Basic math skills for handling cash/credit transactions
- Valid Texas Food Handler's certification (or willingness to obtain)