Job Description
Are you looking for flexible part-time jobs in Pennsylvania? Horizon Digital Services is seeking a dedicated Customer Support Specialist to join our remote team. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring a seamless and positive experience. We value professional growth and offer a supportive culture that works around your schedule.
Why Join Us?
- Flexible part-time schedule that fits your lifestyle.
- Competitive hourly pay in the heart of PA.
- Comprehensive training and ongoing professional development.
- A remote-first culture with a supportive team.
Ready to advance your career? Apply today and become part of the Horizon family.
Responsibilities
- Manage Inquiries: Respond to customer emails and chat messages promptly and professionally.
- Troubleshoot Issues: Resolve product and service-related issues with patience and efficiency.
- Documentation: Maintain accurate and up-to-date records of customer interactions and account information.
- Process Improvement: Identify common customer concerns and suggest improvements to our internal processes.
- Team Collaboration: Work closely with the product and sales teams to ensure customer satisfaction.
Qualifications
- Experience: Minimum of 1 year of customer service experience.
- Communication: Excellent written and verbal communication skills in English.
- Technical Skills: Proficiency with CRM software and basic computer navigation.
- Reliability: Ability to work independently and manage time effectively in a remote setting.
- Availability: Must be available to work a set part-time schedule (e.g., 20-25 hours per week).