Job Description
Are you looking for a flexible and rewarding career in a dynamic tech environment? Apex Tech Solutions is urgently hiring a Part-Time Customer Support Specialist to join our growing team in Raleigh, North Carolina. We value dedication, clear communication, and a proactive approach to problem-solving.
As a key member of our support team, you will play a crucial role in ensuring our clients receive the exceptional service they deserve. We offer a competitive hourly rate, a collaborative work culture, and the flexibility to balance your professional and personal life.
Responsibilities
- Provide high-quality customer service via phone, email, and live chat.
- Resolve product inquiries and technical issues with patience and accuracy.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Maintain up-to-date knowledge of our products and services.
- Assist in training new support staff during onboarding.
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- A positive attitude and a desire to help others.