Job Description
The Opportunity:
We are urgently hiring a Part-Time Customer Support Specialist to join our dynamic team in New York. If you thrive in a fast-paced environment and love solving problems, we want to hear from you.
Why Join Us?
- Flexible part-time schedule (20-25 hours/week).
- Competitive hourly rate.
- Opportunity for professional growth and mentorship.
We are looking for a proactive individual who can represent our brand with excellence and empathy.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and update their accounts with relevant notes.
- Collaborate with the sales and technical teams to resolve complex issues.
- Assist in maintaining a comprehensive knowledge base for common customer questions.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Previous customer service experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and CRM tools (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively.