Job Description
Are you looking for a flexible, rewarding career in the heart of New York City? NYC Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team. We pride ourselves on delivering exceptional service and fostering a collaborative, innovative environment.
In this role, you will be the face of our brand, ensuring our clients receive the highest level of assistance. Whether you are an experienced professional or an ambitious newcomer looking to break into the industry, we offer a competitive compensation package and a dynamic work culture.
Why Join Us?
- Flexible Scheduling: Work part-time hours that fit your lifestyle.
- Competitive Pay: Earn between $22 and $32 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Take the next step in your career today by applying for this exciting opportunity in New York!
Responsibilities
- Manage and respond to inbound customer inquiries via email, chat, and phone in a professional and timely manner.
- Resolve complex customer issues and escalations by collaborating with the product and technical teams.
- Maintain a high standard of customer satisfaction (CSAT) scores and Net Promoter Scores (NPS).
- Update and maintain accurate customer records in our CRM database.
- Identify trends in customer feedback and suggest process improvements to management.
- Assist in the onboarding of new clients and provide product training where necessary.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service, technical support, or administrative assistance.
- Excellent verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work a flexible schedule, including evenings and weekends, as required.
- Reliable internet connection and a dedicated workspace if working remotely.