Job Description
Are You Ready to Start Today?
Horizon Digital Solutions is currently seeking a motivated and empathetic Part-Time Customer Support Specialist to join our team in Oklahoma City, OK. We offer a dynamic work environment, competitive pay, and the flexibility you need to balance your lifestyle while excelling in your career.
Why Join Us?
- Immediate Hiring: No waiting period; start contributing to our team today.
- Flexible Schedule: Choose shifts that fit your availability.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service and solutions to their problems.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Troubleshoot basic technical issues and escalate complex problems to senior support staff.
- Maintain a professional and positive demeanor while handling high-volume interactions.
- Collaborate with the sales and inventory teams to ensure customer expectations are met.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or a related field is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work part-time hours as scheduled.