Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking passionate Part-Time Customer Support Specialists in Austin to deliver exceptional service while enjoying flexible scheduling. Perfect for students, career changers, or those seeking supplemental income.
As a key member of our support ecosystem, you'll resolve customer inquiries, troubleshoot technical issues, and contribute to our mission of 100% client satisfaction. We provide comprehensive training and a collaborative environment where your growth is prioritized.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product concerns using systematic troubleshooting
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base improvements and process optimization
- Meet performance metrics including response time and resolution rates
- Maintain positive customer relationships throughout resolution process
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong attention to detail and multitasking capabilities
- Ability to work flexible shifts including evenings/weekends
- Basic technical knowledge of consumer electronics/software
- Must pass background check and drug screening