Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in Charlotte, North Carolina. This is a Direct Hire opportunity, offering stability and long-term career growth. We are looking for individuals who are passionate about delivering exceptional service and resolving complex customer issues efficiently.
As a key member of our support team, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. If you are looking for a flexible schedule with a reputable company, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Diagnose and troubleshoot technical and service-related issues, escalating complex cases to senior management when necessary.
- Document all customer interactions, feedback, and resolutions accurately in our CRM database.
- Collaborate with cross-functional teams to improve product features and customer satisfaction scores.
- Proactively identify opportunities to upsell or cross-sell relevant products and services.
- Maintain a deep understanding of our product portfolio to provide accurate information to customers.
Qualifications
- High school diploma or GED required; Associate degree in Business or related field is a plus.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to work independently in a remote or hybrid environment.
- Reliable internet connection and a dedicated workspace are essential.