Job Description
Are you a problem-solver looking for a flexible work-life balance? Apex Tech Solutions is currently hiring a Part-Time Customer Support Specialist to join our vibrant team in Colorado Springs. We are looking for individuals who are passionate about helping others and possess a strong technical aptitude.
As a key member of our support team, you will help bridge the gap between our clients and our technical experts, ensuring a seamless experience for everyone involved.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat, resolving inquiries efficiently.
- Diagnose and troubleshoot basic technical issues for clients using remote access tools.
- Document all customer interactions and resolutions in our CRM database accurately.
- Collaborate with the technical team to escalate complex issues and follow up on pending tickets.
- Stay updated on product knowledge and update training materials as needed.
- Maintain a professional and positive demeanor in a high-volume environment.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer support or technical help desk roles is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Self-motivated with the ability to work independently and manage time effectively.
- Must be available to work a flexible schedule, including evenings and weekends.